Privacy Policy
14.11.2026
1. Who we are
Loyvia ("we") provides a digital loyalty platform for restaurants in Switzerland. This policy explains what data we process, why, and how it's protected.
2. Data collected
End customer: first name, last name, email, phone (optional), loyalty activity (points, stamps, rewards). Restaurant owner / staff: name, work email, password (stored hashed, never in plain text).
3. Purpose of processing
This data is used solely to run the loyalty programme: adding the card to Apple Wallet or Google Wallet, calculating points or stamps, awarding rewards, and sending programme-related notifications. We never sell data to third parties.
4. Technical subprocessors
We use PassKit as our technical provider for generating and updating Apple Wallet / Google Wallet cards. Only the data strictly necessary for this purpose is shared with them.
5. Retention
Data is kept for the duration of the relationship with the restaurant, then deleted or anonymised within a reasonable period after that relationship ends, unless a longer legal retention period applies.
6. Your rights
Under the Swiss Federal Act on Data Protection (FADP), anyone can request access, correction, export or deletion of their data by contacting the relevant restaurant or Loyvia directly.
7. Security
Hashed passwords, encrypted connections, strict data separation between restaurants (multi-tenant architecture), technical access limited to the Loyvia team.
8. Contact
For any question about your data, contact us at contact@getloyvia.com.
9. Cookies
The site only uses strictly functional session cookies (__Secure-authjs.*), set only after signing in via /connexion to authenticate access to the dashboard or admin area. No tracking, analytics, or marketing cookies are used — no cookie is set on the public pages of the site for a signed-out visitor.
This document describes our data-handling practices transparently; it does not constitute legal advice and does not replace consultation with a data protection specialist.